Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back office services. Completes daily routine tasks and responsibilities to support the Customer Service department or programs. Job Responsibilities Supports customer to submit and process transactions Assists customer with identifying and resolving processing issues and w

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Serve as a part of the incident management team in a 24X7 Microsoft Azure environment. Candidate will diagnose, mitigate and/or escalate system issues to maintain a high level of system/platform availability. Candidate will serve as a part of the Live Site work stream and will require an understanding of core Windows Azure components and tools to diagnose issues. Duties a

Supervises and coordinates activities of a team of IT members engaged in computer operations, computer systems, computer programming, and the company's network to assure effective computer resources are provided to users. Responsible for team productivity to ensure maximum output with a high Customer Satisfaction rating. Analyzes performance indicators such as number of t

Conducts in person and online training for program applications, provides conference support, and creates/updates training materials as needed. These duties and responsibilities may vary based on the needs of the customer and their users. Clearly communicates technical and non technical information to beginner, experienced, and expert users, application owners, and other

Monitor and analyze security threats and vulnerabilities and implement appropriate countermeasures Ensure compliance with regulatory compliance directives, including various NIST security controls and monitoring and reporting requirements Manage incident response efforts and assist in investigations into security breaches Communicate and report to stakeholders on security

The SailPoint Engineer will be responsible for implementing identity and access management solutions using SailPoint's IdentityIQ platform. The role involves collaborating with cross functional teams to understand business requirements, and configuring SailPoint solutions, and ensuring the seamless integration of the platform with existing systems and applications. The Sa

Prepare monthly, quarterly and annual bottoms up sales, revenue, and cost forecasts at a project and organizational level Maintain rolling forecasts and quarterly outlooks for mid to large sized programs Assist with consolidation of project level results and forecasts at a portfolio level Develop reports and presentations for monthly and quarterly reviews with program and

Responsible for unique or complex information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, network telecommunications, and infrastructure operations of administration, analysis, engineering and design. Design, implement, c

The Incident Manager will have experience managing incidents in a Network Operations Center or equivalent 24x7x365 operations center supporting the resolution of Major Incidents for an enterprise or Government agency. This position supports evenings and weekend as needed. Key duties include 1) Performs all functional duties independently. 2) Possesses and applies expertis

Carries out moderately complex information systems and/or information technology tasks within commercial cloud environments. Implements and troubleshoots cloud based systems to protect the integrity and availability of infrastructure. Collaborates with cross functional teams for the deployment and ongoing support of cloud services to both internal stakeholders and clients

Provide Risk Management Framework (RMF) subject matter expertise to the client. Coordinate with Authorizing Officials, System Owners, Engineers, ISSO and other applicable teams to create and update SSPs, SARs, SIAs, Security Impact Analysis and other applicable documentation for legacy on prem and Cloud systems. Assess and determine the NIST 800 53 Control Status for mult

Creates cyber intelligence tools / methods and performs research and analysis in order to mitigate and eliminate high level data and cyber security risks. Designs, tests and implements state of the art secure operating systems, networks, and database products. Conducts risk assessment and provides recommendations for application design. Job Responsibilities Draft, review,

Administer, develop, test, or demonstrate databases. Perform many related database functions across one or more teams or clients, including designing, implementing and maintaining new AWS RDS databases, backup/recovery and configuration management. Maintain database management systems (DBMS) and provide input for modification of procedures and documentation used for probl