Overview:

Under general supervision, this position administers, and maintains multiple IT systems, servers and software. The incumbent applies general knowledge and exercises discretion and independent judgment to solve a range of operational non-routine problems of limited scope and complexity. Responsibilities include maintaining systems functionality, availability, security and performance. Assists in the implementation of programs or projects through operational and technical support. Provides support of IT operational tasks and requirements. Maintains configuration standards and adheres to IT best practices and corporate and security policy. Due to the nature of this position, and the requirement for extended coverage, this position may be required to work hours outside of a regular schedule. #ITatIDA

Responsibilities:

• Provides operational support and maintenance to ensure systems functionality, availability, security, and performance.
• Assists in the implementation of IT technology initiatives and assists the engineering staff in the transition of operational support.
• Builds new physical and virtual servers to design specifications.
• Ensures all systems meet or exceed the business and security requirements in accordance with IDA, DOD, NSA, DISA, and DSS directives and guidelines.
• Follows standard operating procedures and processes.
• Administers and maintains classified and unclassified systems and services to ensure optimum performance and availability.
• Develops technical proficiency in IT technologies; keeps abreast of industry trends.
• Communicates all computer network, system and service problems and outages immediately to the SEO supervisors and/or EITO Manager.
• Responds to critical after-hours support issues.
• Performs other duties as assigned.

Qualifications:

• Bachelor of Science degree in Computer Science or related field with one year Information Technology experience OR high school diploma with three years Information Technology experience.
• Possess fundamental knowledge and principles in supporting servers, systems, and software, preferably Microsoft.
• Experience with building, deploying, and troubleshooting Windows Servers - both physical and virtual servers.
• Knowledge/broad experience in networking is a plus.
• Ability to troubleshoot server-side issues, applications such as VMware/VSphere, CommVault backup system (other backups systems are acceptable), and experience with storage systems such as Dell EMC Unity, Data Domains, Isilon.
• Knowledge and experience with Nutanix a plus.
• Must be organized, self-motivated and able to work with general supervision.
• Ability to communicate effectively in both written and verbal form and with all levels of employees; possess good interpersonal skills.
• Must be willing to work hours outside of a regular schedule.
• US Citizenship is required.
• Ability to obtain and maintain appropriate security clearances.
• Ability to obtain and maintain DOD 8570 IAT II certification.