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Helpdesk Manager
Fairborn, OH
Job Description
Description
Altamira Technologies Inc has a long and successful history providing innovative solutions throughout the U.S. National Security community.Headquartered in McLean, Virginia, Altamira serves the defense, intelligence, and homeland security communities by focusing on creating innovative solutions leveraging common standards in architecture, data and security.Altamira believes that our people and the culture of our company differentiate us from other companies. We focus on recruiting talented, self-motivated employees that strive to find a way to get things done.Join our team of experts as we engineer national security!
Altamira is searching for an IT Helpdesk Manager in the Dayton, Ohio area to assist with managing internal IT support and services. The Helpdesk Manager will oversee and manage Altamira's internal IT helpdesk employees and ticketing system. This position will be responsible for keeping IT employees on task while maintaining proper SLAs for Altamira employee internal service requests. The IT Helpdesk Manager will be responsible for updating documentation when needed and creating new processes for current and future tasks. Altamira has both internal employees and uses a MSSP for various duties across multiple locations in the USA. The Helpdesk Manager will need to manage and assign tickets to various alerts that come in from these MSSP sources and govern the MSSP employees assigned to Altamira to keep on schedule for assigned tasks.
The Helpdesk manager will also assist with product purchases and hardware acquisitions for various IT requests that come in. The IT Helpdesk Manager will need to assist in growing the knowledge and experience of their direct reports. There may be time where the Helpdesk Manager may need to help cover or be active in the Tickets to solve more difficult request or where the whole team is activated for any Incident Responses that may arise.
Altamira is a security and cyber conscious organization and maintains a wide range of products and services to keep our systems secure. The IT Helpdesk Manager will also assist the Director of IT to determine future projects to implement to keep out systems secure and operational. This positions normal duties hours are M-F 8am-5pm EST but may have occasions where after-hour support or tasks may need to be completed. The IT Helpdesk Manager will oversee employees across the US and may from time-to-time travel if needed. (possibly up to 10% travel annually)
The Altamira IT department is a close team that works together. We are looking for someone to join the IT team and continue to assist Altamira in working to provide great products to our customers.
Needed Skills
Manage and Lead Internal IT Helpdesk Team.
Experience with operation and managing Atlassian Jira Service Desk Management
Windows AD expertise and advanced knowledge
Office 365 Global Admin Management (Outlook, Teams, SharePoint)
Proficient on keeping up-to-date and accurate corporate documents and polices.
Keep Employees on track and maintain Helpdesk Ticket SLA
Active CompTIA Sec+ Certification or greater
Must be a U.S. Citizen.
Active TS/SCI Clearance (will consider Secret Collateral on case-by-case basis).
Additional skill
Microsoft Azure understanding
AWS Understanding/Knowledge
Altamira is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status. We focus on recruiting talented, self-motivated employees that find a way to get things done. Join our team of experts as we engineer national security!
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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