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At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.
Department OverviewThe Emergency Call Handling Support Department provides Technical Support for NG911 Public Safety Answering Points. Job tasks include but are not limited to implementation, maintenance and support of 911 call taking and dispatch solutions. This department works with DevOps, Engineering and Field Service Partners to accomplish assigned tasks. Our employees enjoy the mental challenge of the diversity of technologies supported within the team. They are also rewarded by the opportunity to fix issues within the systems that ultimately save lives.Job DescriptionWorks with the customer to understand deep business requirements as it relates to MSI applications. Includes requirements documentation, implementation, verification, training and support. Responsibilities include Workflow Config, UI Customization, Provisioning, Training on MSI Applications, Capture Application Level Business Requirements BPR and Visioning Document and Go Live Support
Preferred Qualifications:
- Minimum of a high school diploma and 2+ years of experience
- Experience, good understanding, and working knowledge of IP networking, network design methodologies and troubleshooting. (Ethernet, TCP/IP, L2/L3, MPLS, SIP, VOIP, Wireshark Troubleshooting, TCP Dump)
- Experience, good understanding, and working knowledge of Server Environments,Linux, Windows Server & VMware, highly desirable.
- Must be highly computer literate with proficiency in applications such as Google Suite, document creation, spreadsheet creation, email and others.
- Must have strong self-management skills and "people" skills to work closely with Motorola's customers and subcontractor, as well as Motorola Sales, DevOps, Engineering,Project Management, and customer service teams.
- Must possess a working knowledge of server hardware/OS, software infrastructure and elite troubleshooting skills to resolve system/application related issues.
- Must be able to solve customer problems quickly during stressful situations.
- Experience/knowledge in NG911 call handling systems. Motorola CallWorks and Vesta preferred.
- Previous knowledge and experience working with some or all of the following network equipment: FortiGATE, Juniper, HP, & Cisco Routers, ASA's & Switching.
- This position is subject to working in high security areas governed by the US Department of Justice's "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers
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Basic Requirements- Minimum of a high school diploma and 2+ years of related experience
- Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
Our U.S.Benefitsinclude:
- Incentive Bonus Plans
- Medical, Dental, Visionbenefits
- 401K with Company Match
- 9 Paid Holidays
- GenerousPaidTime Off Packages
- Employee Stock Purchase Plan
- PaidParental & Family Leave
- and more!
EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.
We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.
Motorola Solutions is an Equal Opportunity Employer committed to no discrimination because of race, color, creed, marital status, age, religion, sex, national origin, citizenship, sexual orientation, gender identity or expression, genetic information, disability, protected veteran, or any other legally protected characteristic.