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Field Technician
Hyattsville, MD
Job Description
JOB TITLE: Field Technician
JOB LOCATION: Hyattsville, MD
WAGE RANGE*: $20hr to $21hr
JOB NUMBER: RQ171250
REQUIRED EXPERIENCE:
Experience troubleshooting Windows 10, MS Office 365 Outlook
JOB DESCRIPTION
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa
JOB LOCATION: Hyattsville, MD
WAGE RANGE*: $20hr to $21hr
JOB NUMBER: RQ171250
REQUIRED EXPERIENCE:
Experience troubleshooting Windows 10, MS Office 365 Outlook
JOB DESCRIPTION
In this role, you provide some phone support troubleshooting technical problems and advising users on the appropriate action for resolution on a wide range of technologies and issues, but most support will be in person. The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.
RESPONSIBILITIES
- Provide outstanding customer support assistance via phone and email in Windows 10
- Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
- Meet SLAs in a high volume call center environment.
- Utilize solid MS Office 365 Outlook
- Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
- Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
- Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices
Required Skills / Experience:
- High School Diploma or GED and 3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
- IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 2016 (preferably in a high volume IT call center environment)
- Familiarity with a SLA driven environment
- Experience troubleshooting Windows 10, MS Office 365 Outlook
- Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN
- Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
- Knowledge of a Ticketing System
ATTRIBUTES FOR SUCCESS
- Professional customer service skills with the proven ability translate technical findings
- Highly skilled in multi-tasking
- Excellent communication skills
- Critical thinking skills and ability to troubleshoot
- Impeccable attendance record
Equal Opportunity Employer Veterans/Disabled
* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.
#Circa
Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
3+ years
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